Warranty

1. Warranty Coverage

We provide standard warranty service for all sold kitchen appliances and vacuum insulated daily products. The warranty covers all non-human damage quality problems occurring during normal household use, including product process defects, functional failure and performance abnormalities.

2. Warranty Exclusions

The warranty service does not cover damage caused by improper operation, private disassembly and modification, artificial collision, immersion, abnormal voltage use and other human factors. Product wear and aging caused by long-term normal use is not included in the free warranty scope.

3. Warranty Application Method

Users who need to apply for warranty service can submit relevant product problem descriptions and material proofs through the website contact page. Our professional team will verify the problem and provide corresponding after-sales solutions including maintenance, replacement and other services according to the warranty rules.

4. Service Commitment

We always take product quality and user after-sales protection as the core commitment. For all products within the warranty scope, we will provide standardized and efficient after-sales warranty services to ensure users’ legitimate usage rights and interests.

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