Refund & Return Policy

1. Return Eligibility & Time Limit

We support a 60-day return service for all products. Customers can apply for a return request within 60 days after receiving the goods if the product has quality problems, does not match the description or fails to meet personal usage needs. All return applications must be submitted through the official contact page of the website.

2. Return Conditions

Returned products must be kept in unused, intact and undamaged condition with original packaging and complete accessories. Products damaged due to personal human factors, improper use or self-disassembly will not be eligible for free return service. All returned goods must be sent back in accordance with the official return address provided by our store.

3. Refund Processing Time

After we receive and verify the returned products, the refund process will be initiated immediately. The full refund will be credited to the customer’s original payment account within 5 to 10 business days. The specific arrival time is subject to the processing rules of the customer’s payment platform.

4. Return & Refund Explanation

All eligible return orders do not require customers to bear additional handling fees. We adhere to a customer-oriented service principle to ensure every legitimate return and refund request is properly handled. Any consultation about return and refund services shall be completed through the website contact page.

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