1. Service Channel
All customer consultation, feedback, after-sales application and problem handling services are uniformly completed through the official contact page of the website. We do not adopt any other unofficial service channels to ensure the authenticity, safety and effectiveness of service communication.
2. Service Scope
Our customer service team provides full-process services including product consultation, order inquiry, logistics tracking, return and refund processing, policy interpretation and product after-sales maintenance consultation. We are committed to solving all problems encountered by users during browsing, ordering and using products.
3. Service Principle
We adhere to the principles of efficiency, professionalism and sincerity to provide standardized customer services. All user requests will be responded to and processed in a timely manner. We take user satisfaction as the core service standard, and continuously optimize service processes to improve user shopping experience.
4. Settlement Currency Rule
All transactions, order settlements, refund calculations and service fee standards of the website are uniformly denominated in United States Dollar, with consistent and transparent pricing rules.